dhk99 Terms and Conditions

dhk99 services are available only to those who meet the following eligibility criteria:

• You must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• You must be a real person acting on your own behalf.
• You must be the owner of a valid and active bank account or mobile financial service account.
• Your account must not have been previously banned or closed by dhk99.
• You must comply with all applicable laws regarding online gaming or betting in your place of residence.

dhk99 may request identification or related documents for age verification at any time. We reserve the right to suspend withdrawals until verification is complete.

2.1 One Account Policy

Each user may create only one account. If multiple accounts are found, they will be permanently closed and the associated balances may be forfeited.

2.2 Accuracy of Registration Information

You must provide true, accurate, and complete information at the time of registration. Providing false or misleading information may result in account closure and forfeiture of any earned funds. If your information changes, you must notify our support team immediately.

2.3 Account Security

Keep your account password and login details strictly confidential. Sharing your account with third parties is prohibited. You are solely responsible for all activities carried out through your account. If you suspect any unauthorized use, notify dhk99 support immediately.

3.1 Deposits

You can deposit funds to dhk99 using bKash, Nagad, Rocket, and bank transfer (including Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳100. The name on your account and the name on your payment method must match at the time of deposit, otherwise the transaction may be rejected.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes. The withdrawal methods remain the same — bKash, Nagad, Rocket, or bank transfer. dhk99 may suspend or reject a withdrawal in the following cases:

• If account identity verification has not been completed.
• If bonus wagering requirements have not been met.
• If suspicious or unusual activity is ongoing.
• If there is a technical or payment gateway issue.

3.3 Currency & Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Or depositing ৳6,000 or more gives the maximum ৳5,000 bonus, bringing the total balance to ৳11,000.

4.2 Wagering Requirements

Before the bonus can be withdrawn, a 20x wagering requirement must be completed. Wagering is calculated on the bonus amount only, not on the deposit amount. Example: ৳2,000 bonus × 20 = a total of ৳40,000 must be wagered before bonus winnings can be withdrawn.

4.3 General Bonus Terms

• Bonuses are issued once only and are not transferable.
• Attempting to claim a bonus from multiple accounts will result in all bonuses being cancelled.
• dhk99 reserves the right to modify or discontinue any promotional offer.
• Subsequent wagering may be calculated against winnings made with bonus funds.
• Specific terms and conditions apply separately to other bonuses and cashback offers.

dhk99 offers a variety of entertainment services including slots, fishing games, bingo, cricket betting, and casino games. The following rules apply to all types of games:

• Each game has its own rules, which are displayed in the game interface.
• Once a bet is confirmed, it cannot be changed.
• If a game result is inconclusive due to a technical error, dhk99 may cancel that round and refund the bet.
• In the case of sports betting, if an event is cancelled or postponed, the bet will be refunded.
• The game provider's software and results shall be considered the final authority.
• dhk99 will not be liable for game losses caused by internet disconnection.

dhk99 uses SSL encryption and certified Random Number Generators (RNG) to ensure fair play. Our platform operates in a secure and reliable environment.

The following activities are strictly prohibited and will result in permanent account closure:

• Using bots, automated scripts, or any unauthorized software.
• Attempting to hack, crack, or otherwise gain unauthorized access to the platform's systems.
• Gaining an unfair advantage through collusion with other members.
• Using your account for money laundering or illegal financial activities.
• Operating multiple accounts belonging to the same person or household.
• Knowingly exploiting system bugs or errors for personal gain.
• Placing bets on behalf of others or using another person's account.
• Spreading false or misleading information about the platform.

dhk99 reserves the right to forfeit balances and take legal action in response to any of the prohibited activities listed above.

dhk99 is committed to protecting your personal information. Our privacy policy is an integral part of these Terms. Details on how your information is collected, stored, and used can be found on our Privacy Policy page.

• We use SSL encryption to keep your financial information secure.
• Your personal information is not sold or transferred to third parties except as required by law.
• We use automated systems to monitor suspicious activity.
• Only you can view and modify your account information.

8.1 Closure by the User

You may request to close your account at any time by contacting our support team. Any pending withdrawals must be requested before the account is closed.

8.2 Closure or Suspension by dhk99

dhk99 may suspend or close an account without prior notice in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent or deceptive activity.
• Provision of false identity information.
• Failure or refusal to complete age verification.
• Being proven to be a minor.
• Instructions from a government or law enforcement agency.

Whether a valid balance is refunded after account closure depends on the circumstances, and dhk99's decision on this matter shall be considered final.

dhk99 always strives to provide a safe and reliable service. However, our liability is limited in the following areas:

• Financial losses caused by internet disconnection.
• Any issues related to third-party payment services (bKash, Nagad, Rocket).
• Unexpected technical failures or server outages.
• User negligence or unauthorized third-party access to an account.
• Temporary or permanent service interruption due to legal changes.

dhk99 and its partners are not liable in any way for indirect, incidental, or consequential damages. This limitation applies to the fullest extent permitted by applicable law.

dhk99 places the highest importance on responsible gaming. Use this platform for entertainment purposes only — not as a way to solve financial problems.

• Only play with money you can afford to lose.
• Set a fixed budget and time limit, and stick to them.
• Avoid placing bets while drinking alcohol or under emotional stress.
• Do not try to recover losses through further play.
• If needed, contact our support to request self-exclusion.

For more information on responsible gaming, visit our Responsible Gaming page.

Please note: This service is for those aged 21 and above only. 21+

For any questions, complaints, or appeals regarding these Terms, please contact us:

• 24/7 Live Chat — available on any page of the site
• Email: [email protected]

Our support team provides service in both Bengali and English. After a complaint is submitted, we will review it as soon as possible.

For dispute resolution, we will first attempt to reach a solution through direct discussion with our support team. In certain cases, dhk99's decision shall be considered final.

12.1 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and all other published policies, constitute the entire agreement between dhk99 and the user. Any prior oral or written understandings are superseded by these Terms.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Language

These Terms have been prepared in Bengali. In the event of any dispute, the Bengali version shall be considered authoritative.

12.4 Last Updated

These Terms were last reviewed and updated in 2026. Users will be notified of any future changes to the best of our ability.