dhk99's Privacy Policy

1. Introduction & Purpose of This Policy

dhk99 is a trusted online casino and betting platform serving users in Bangladesh. We place the highest priority on the privacy and security of our users' personal information. This privacy policy has been established so that you are fully informed about how your information is collected, stored, used, and shared with third parties when necessary.

This policy applies equally to the dhk99 website, mobile version, and all associated digital services. We believe that transparency and honesty are the foundation of a lasting, trusted relationship.

2. What Information We Collect

dhk99 may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Information used to create an account and log in
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Duration of site visits and navigation patterns
• Cookies and session data
• Referral source (how you arrived at the site)

2.3 Information Received from Third Parties

In some cases we may collect information through third-party verification services for the purpose of identity verification or fraud prevention.

3. Purposes for Using Your Information

Collected information is used for the following purposes:

• Creating, managing, and verifying accounts
• Processing financial transactions and completing deposits and withdrawals
• Enforcing age restrictions by preventing access for those under 21
• Providing customer service and responding to support requests
• Applying relevant limits and controls under responsible gaming policy
• Preventing fraudulent activity and money laundering
• Improving site functionality and user experience
• Fulfilling applicable legal obligations
• Sending relevant promotional communications subject to your consent

4. Data Security & Protection

dhk99 applies industry-standard security measures to protect your information. Our security framework includes:

4.1 Technical Safeguards

• All data transmission is secured through SSL encryption technology
• Payment information is stored in encrypted form
• Firewalls and intrusion-detection systems are used to prevent unauthorized access
• Regular security audits are conducted

4.2 Administrative Safeguards

• Staff access to user data is strictly controlled and need-based
• All staff receive training on data confidentiality
• Procedures for rapid response in the event of a data breach are in place

However, no transmission or storage of information over the internet can be guaranteed to be completely secure. We take every possible precaution, but an absolute guarantee of security cannot be provided.

5. Sharing Information with Third Parties

dhk99 may share your information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Trusted third parties are engaged for payment processing (such as bKash, Nagad, Rocket, banks), identity verification, and managing technical infrastructure. These partners act only under our instructions and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required by court orders, regulatory authority directives, or applicable law.

5.3 Fraud Prevention

Information may be shared with relevant authorities in the investigation of fraud, money laundering, or security breaches on the site.

6. Cookie Policy

The dhk99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve site functionality.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring security
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Analyze site usage patterns to help improve our services

You can control or block cookies by changing your browser settings. However, disabling certain cookies may cause some site features to not work properly.

7. Data Retention Period

dhk99 retains your information only for as long as it is needed. Factors that determine retention include:

• All account and transaction-related information is retained while the account is active
• Even after an account is closed or deleted, certain information may be kept for a specified period to meet legal obligations
• Financial transaction records are retained in accordance with applicable regulations
• After marketing consent is withdrawn, the relevant information is deleted within a reasonable time

Once the retention period ends, data is securely deleted or anonymized in a way that makes re-identification impossible.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, contact us to have it corrected.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though some information may need to be retained to fulfill legal obligations.

8.4 Right to Object to Processing

For marketing communications, you may object and withdraw your consent at any time.

8.5 Right to Data Portability

You may request that your information be provided in a structured, readable format.

9. Protection of Minors

dhk99 strictly limits its services to those aged 21 and above. We do not knowingly collect any information from minors. Age is verified at the time of account registration, and if we become aware that a person under 21 has provided us with information, it will be immediately deleted and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify our support team promptly.

10. International Data Transfers

Your information may sometimes be processed on servers located in other countries as required for the operation of our services. Where such international transfers occur, we ensure that the information receives the same standard of protection as described in this privacy policy and that appropriate contractual safeguards are in place.

11. Responsible Gaming & Use of Data

dhk99 monitors user account activity to ensure responsible gaming. This information is used to:

• Identify potentially problematic gambling behavior
• Implement self-exclusion or limit-setting requests
• Provide information and support related to responsible gaming

Such monitoring is carried out in your interest and is not used for any other purpose.

12. Changes to This Policy

dhk99 may update this privacy policy from time to time. If any significant changes are made:

• The "Last Updated" date at the top of the policy will be changed
• Registered users will be notified by email
• A clear notice will be displayed on the site

Continuing to use the site after changes take effect means you are considered to have accepted the updated policy. If you do not agree to the changes, you may request that your account be closed.

13. Dispute Resolution & Applicable Law

Any dispute or concern relating to this privacy policy will first be addressed through our customer service team. We take all complaints seriously and are committed to resolving them fairly and promptly.

If you have any questions, concerns, or complaints about this policy, contact us via 24/7 live chat or by email.